FAQs

Q: What areas do you cover?

Belgium, Netherlands, England, Germany, France, Luxembourg and Switzerland

Q: Are your prices per car or per person?

Our prices are per car

Q: How much luggage can I take?

  • 4 bags for standard vehicle (Skoda Octavia or similar)
  • 4 bags for executive vehicle (Mercedes Benz E class)
  • 8 bags for standard minivan (Opel Viraro or similar)
  • 8 bags for executive minivan (Mercedes Benz V class)

Q: How do I know my booking has been accepted?

We always send you a confirmation email. You will find inside, the name of your driver, his telephone number, the brand and model of your taxi and finally the plate number of your taxi.

Q: What if I cannot locate my driver?

Please call your driver at the supplied telephone number, or call the dispatch at this number: +32466241694.

Q: What if I wish to cancel and want a refund?

No problem at all. All cancellation made 24 hours prior to departure time will be refunded automatically. However we do not refund cancellations made less than 24 hours before departure time.

Q: Will I be charged extra if my flight is delayed?

Not at all, thanks to the flight number you provided us when you made your reservation. We track your flight and are informed of any delays and adjust your pickup time accordingly.

Q: What if I miss my flight?

If you let us know early enough, before the driver goes to the airport to pick you up, we can reschedule your pickup for no extra charge. If you do not let us know early enough, this will be considered as a no show and no refund will be made.

Q: What does the price include?

Our prices are always all inclusive. The price includes if applicable parking fees, toll fees, 45 minutes waiting time for an airport pickup and 15 minutes waiting time for an off airport pickup.

Q: How early do I need to book?

At least one hour before departure time is necessary for automatic online booking. Otherwise please give us a call at this number: +32466241694 and we can arrange a booking over the telephone.