Privacy Policy

Taxi Brussels respects the privacy of its customers, passengers, website visitors and business contacts. We are committed to handling personal information lawfully, fairly, transparently and securely.

This Privacy Policy applies when you visit our website, request a quotation, make or manage a booking, contact our customer service team, travel with one of our chauffeurs or otherwise interact with Taxi Brussels.

This policy concerns the processing of personal information only. Commercial matters such as bookings, cancellations, waiting time, additional charges and customer obligations are governed by our Terms and Conditions.

Taxi Brussels provides professional chauffeur-driven passenger transport services in Brussels, throughout Belgium and to selected international destinations.

Our services may include airport transfers, private journeys, business transportation, event transportation, long-distance travel and other pre-booked chauffeur services.

For personal information collected directly through our website, booking system, customer communications and transport services, Taxi Brussels acts as the data controller. This means that we determine why and how the relevant personal information is processed.

Questions concerning this Privacy Policy or the processing of personal information may be submitted through the official contact details published on the Taxi Brussels website.

The information we collect depends on how you interact with Taxi Brussels and which services you request. We may collect the following categories of personal information:

• Your full name.
• Your email address.
• Your telephone number.
• Your billing details and invoice information.
• Pickup addresses, destinations, requested dates and journey times.
• Flight numbers, scheduled arrival times and airport terminal details.
• Passenger numbers and the selected vehicle category.
• Luggage information and transport requirements.
• Additional stops selected during the booking process.
• Optional extras selected as part of a booking.
• Special instructions reasonably necessary to organise the requested transport service.
• Booking references, booking history and journey records.
• Messages, telephone enquiries, complaints, feedback and other communications exchanged with Taxi Brussels.
• Limited payment and transaction information received from Stripe.
• Technical information such as IP address, browser type, device type, operating system and website activity.

We request only the information that is reasonably necessary to process enquiries, prepare quotations, organise bookings, perform journeys, receive payments and provide customer assistance.

A person making a booking may provide personal information concerning another passenger. For example, a company, travel organiser, family member or other representative may book a journey on behalf of someone else.

The person making the booking is responsible for ensuring that they are authorised to provide the passenger's personal information and that the passenger is informed about the relevant processing described in this Privacy Policy.

Passenger information will be used only where reasonably necessary to organise, communicate and perform the requested transport service.

Certain customers may provide information concerning accessibility, mobility assistance or another special transport requirement. Depending on the circumstances, this information may reveal sensitive personal details.

Customers should provide only the minimum information necessary for Taxi Brussels to organise the requested assistance safely and appropriately.

Such information will be accessed and shared only where reasonably necessary to prepare and perform the relevant journey and will not be used for unrelated purposes.

We may collect personal information directly from you when you:

• Complete a quotation or booking form.
• Create or use a customer account.
• Contact Taxi Brussels by email, telephone, messaging service or contact form.
• Request a booking amendment, cancellation or refund.
• Communicate with a chauffeur regarding a confirmed journey.
• Submit a complaint, review, question or customer service request.

We may also receive limited information from third parties involved in a booking, such as a person booking on behalf of a passenger, a transport partner, a payment provider or a service provider supporting the operation of our website and booking system.

We may process personal information for the following purposes:

• Preparing and communicating quotations.
• Receiving, confirming and managing transport bookings.
• Assigning an appropriate vehicle and professional chauffeur.
• Communicating pickup instructions, booking updates and journey details.
• Monitoring flight information where a valid flight number has been supplied.
• Processing payments, refunds and transaction records.
• Responding to questions, complaints and customer service requests.
• Keeping appropriate accounting, tax and business records.
• Preventing fraud, misuse, unauthorised transactions and security incidents.
• Establishing, exercising or defending legal claims.
• Maintaining and improving the security, performance and usability of our website and booking services.
• Complying with applicable legal, regulatory and administrative obligations.

Taxi Brussels processes personal information only where an appropriate legal basis is available. Depending on the circumstances, processing may be based on one or more of the following grounds:

• Pre-contractual steps: where processing is necessary to prepare a quotation or respond to a booking request.
• Performance of a contract: where processing is necessary to confirm, manage and perform a transport booking.
• Legal obligation: where information must be processed or retained to comply with accounting, taxation, regulatory or other legal requirements.
• Legitimate interests: where processing is reasonably necessary to operate and protect our business, prevent fraud, maintain security, manage complaints or defend legal claims.
• Consent: where you have freely provided consent for a specific processing activity and the law requires consent.
• Vital interests: in exceptional circumstances where processing is necessary to protect a person's life or physical safety.

Where processing is based on legitimate interests, we consider whether the processing is necessary, proportionate and compatible with the reasonable expectations and rights of the person concerned.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the consent was withdrawn.

Online payments for Taxi Brussels bookings are processed securely by Stripe, an independent payment service provider.

Payment card information is entered directly into Stripe's secure payment environment and is processed by Stripe in accordance with its own privacy policy, contractual arrangements, security requirements and applicable payment regulations.

Taxi Brussels may receive and retain limited transaction information required to manage the booking and maintain appropriate business records. This may include:

• The transaction reference.
• The amount paid.
• The currency and payment date.
• The payment status.
• Limited information identifying the payment method.
• The refund, dispute or chargeback status.

Taxi Brussels does not receive or retain the customer's complete card number, card security code or complete payment credentials.

We may use the contact details provided by a customer to send communications that are necessary to prepare or perform a booking. These may include:

• Quotation and booking confirmations.
• Payment confirmations and invoices.
• Pickup instructions and chauffeur information.
• Important changes affecting a confirmed journey.
• Responses to questions, complaints and customer service requests.
• Information concerning cancellations, refunds or payment issues.

These operational messages are part of providing the requested service and are not considered optional marketing communications.

Promotional communications will be sent only where permitted by applicable law. Where required, you may withdraw your consent or unsubscribe using the method provided in the relevant communication.

Taxi Brussels does not sell or rent customers' personal information. Information is shared only where reasonably necessary to provide, administer, secure or legally protect our services.

Personal information may be shared with:

• The chauffeur assigned to perform the booked journey.
• Transport partners used where operationally necessary to perform a booking.
• Stripe and other providers supporting secure payment processing.
• Website hosting, booking, email, communication, security and information technology providers.
• Accountants, insurers, legal advisers and professional consultants.
• Public authorities, courts, regulators or law enforcement bodies where disclosure is legally required or reasonably necessary.
• A purchaser, successor or adviser involved in a genuine business restructuring, merger, sale or transfer, subject to appropriate confidentiality and data protection safeguards.

Chauffeurs and transport partners receive only the information reasonably necessary to identify the passenger, communicate regarding the pickup and perform the relevant journey.

Service providers acting on our behalf are expected to use personal information only for the relevant service and to apply appropriate confidentiality and security measures.

Some service providers supporting our website, communication, payment or booking services may process personal information from locations outside Belgium or the European Economic Area.

Where personal information is transferred internationally, Taxi Brussels will rely on an appropriate lawful transfer mechanism and reasonable safeguards where these are required by applicable data protection law.

Such safeguards may include an adequacy decision, approved contractual protections or another legally recognised transfer mechanism.

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, maintain security, understand website performance and improve the visitor experience.

Cookies may include:

• Strictly necessary cookies required for the website, booking process or security features to function correctly.
• Preference cookies used to remember certain choices made by a visitor.
• Performance and analytics cookies used to understand how the website is accessed and used.
• Third-party cookies that may be placed by services integrated into the website.

Where required by law, non-essential cookies will be activated only after the visitor has provided the necessary consent through the website's cookie management system.

Visitors may change their cookie preferences through the available consent controls or through their browser settings. Disabling certain cookies may affect the availability or correct operation of some website features.

When a visitor uses our website, certain technical information may be collected automatically by our systems or authorised service providers.

This information may include:

• IP address.
• Browser type and version.
• Device type and operating system.
• Approximate location derived from the IP address.
• Pages visited and actions performed.
• Date, time and duration of a visit.
• Referring website or traffic source.
• Technical errors, security events and system logs.

This information may be used to maintain website security, diagnose technical problems, prevent misuse, measure performance and improve our digital services.

Taxi Brussels applies reasonable technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration, misuse, disclosure or destruction.

Depending on the systems and information involved, these measures may include:

• Encrypted website connections.
• Password protection and access controls.
• Restricted access to customer and booking information.
• Secure payment processing through Stripe.
• Website and system security monitoring.
• Appropriate backups and recovery measures.
• Confidentiality obligations for persons who require access to personal information.

Although we take reasonable precautions, no internet transmission, electronic communication or digital storage system can be guaranteed to be completely secure.

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected and for any related legal, accounting, security or dispute-resolution requirements.

The appropriate retention period may depend on:

• The nature and duration of the customer relationship.
• Whether a quotation became a confirmed booking.
• The need to retain booking and communication records.
• Accounting, taxation and invoice retention requirements.
• Fraud prevention and security requirements.
• The possibility of a complaint, payment dispute or legal claim.
• Any applicable legal or regulatory obligation.

Information that is no longer required may be securely deleted, anonymised or removed from active systems, unless continued retention is required or permitted by law.

Subject to applicable law and any relevant legal limitations, you may have the following rights concerning your personal information:

• Right of access: the right to request confirmation of whether we process your personal information and to obtain access to relevant information.
• Right to rectification: the right to request correction of inaccurate or incomplete personal information.
• Right to erasure: the right to request deletion of personal information in certain circumstances.
• Right to restriction: the right to request that certain processing activities be limited.
• Right to object: the right to object to certain processing based on legitimate interests or direct marketing.
• Right to data portability: the right, where legally applicable, to receive certain personal information in a structured, commonly used and machine-readable format.
• Right to withdraw consent: the right to withdraw consent where processing depends on consent.
• Right to complain: the right to submit a complaint to the competent data protection supervisory authority.

These rights are not absolute. In certain circumstances, Taxi Brussels may be legally permitted or required to retain information or decline part of a request.

We may ask for reasonable information to confirm your identity before responding to a request. This helps protect personal information against unauthorised access or disclosure.

To exercise a data protection right, please contact Taxi Brussels through the official contact page on our website.

Your request should clearly explain:

• Your full name.
• The email address or telephone number associated with the booking.
• Your booking reference, where applicable.
• The right you wish to exercise.
• The information or processing activity concerned.

We will respond within the period required by applicable data protection law. Where a request is particularly complex or involves several separate matters, additional time may be required as permitted by law.

Exercising a data protection right is normally free of charge. However, a reasonable fee may be permitted where a request is manifestly unfounded, excessive or repeatedly submitted.

We encourage you to contact Taxi Brussels first if you have concerns about how your personal information has been processed. We will make reasonable efforts to investigate and resolve the matter.

You also have the right to submit a complaint to the Belgian Data Protection Authority or, where applicable, another competent European data protection supervisory authority.

Taxi Brussels provides passenger transport services that may include journeys involving children. However, bookings should be made by an adult or by a person legally authorised to organise the child's journey.

We do not knowingly invite children to create bookings, make payments or submit personal information independently through our website.

Information concerning a child passenger will be processed only where reasonably necessary to organise and perform the requested journey, including any child seat or booster seat request.

A parent, guardian or authorised adult who believes that a child has independently provided unnecessary personal information may contact Taxi Brussels to request that the matter be reviewed.

Our website may contain links to external websites or use services operated by independent third parties, including payment, mapping, communication or social media services.

Taxi Brussels does not control the privacy practices, security, availability or content of independent third-party websites. The third party's own privacy policy applies when a visitor accesses or uses its service.

Visitors should review the privacy information provided by each external service before submitting personal information.

Taxi Brussels does not normally make decisions producing legal or similarly significant effects on customers solely through automated processing.

Certain automated systems may nevertheless be used to calculate quotations, check booking information, identify potential fraud, process payments or support website security.

Where a legally significant decision is based solely on automated processing, any rights and safeguards required by applicable law will be respected.

Taxi Brussels may update this Privacy Policy when our services, website, service providers, legal obligations or data processing practices change.

The latest version will be published on this page with an updated revision date. Material changes may also be communicated through the website or another appropriate method where reasonably necessary.

Customers and website visitors are encouraged to review this page periodically.

For questions about this Privacy Policy, the use of personal information or the exercise of a data protection right, please contact Taxi Brussels through the official contact details published on our website.

When contacting us about an existing booking, please include the booking reference and the name used for the reservation so that we can identify the relevant information.

For security reasons, customers should never send complete credit card details, card security codes, passwords or other highly confidential payment credentials by ordinary email or unsecured message.