Terms and Conditions

These Terms and Conditions apply to quotations, reservations, payments and chauffeur-driven passenger transport services supplied under the Taxi Brussels name.

By confirming and paying for a booking, the customer confirms that the booking information has been checked and that these Terms and Conditions have been read and accepted.

Where a person makes a booking on behalf of other passengers, that person is responsible for informing all passengers of the conditions relevant to the journey.

These Terms and Conditions must be read together with the booking confirmation, the information displayed during the booking process and the Taxi Brussels Privacy Policy.

Nothing in these Terms and Conditions excludes or restricts any consumer right that cannot legally be excluded or restricted.

Taxi Brussels provides pre-booked chauffeur-driven passenger transport services in Brussels, throughout Belgium and to selected destinations in other European countries.

Services may include:

• Airport transfers.
• Railway station transfers.
• Private and business journeys.
• Event and festival transportation.
• Long-distance and international transfers.
• Hourly or customised chauffeur services where available.

All services are subject to vehicle, chauffeur and operational availability.

A quotation is based on the information supplied by the customer, including the pickup location, destination, date, time, number of passengers, vehicle category, additional stops and selected extras.

A quotation does not constitute a confirmed booking until the required payment has been successfully completed and Taxi Brussels has issued a booking confirmation.

The customer must review the booking summary before payment and check that all journey information is complete and correct.

Taxi Brussels may refuse or cancel a booking where:

• The requested service is unavailable or operationally impossible.
• The submitted information is clearly incomplete or incorrect.
• The booking appears fraudulent, unlawful or unsafe.
• A technical or pricing error has occurred.
• Payment has failed, been reversed or remains incomplete.

Where Taxi Brussels cancels a paid booking because the requested service cannot be provided, the amount paid for the unavailable service will be refunded unless the cancellation results from fraud, misuse or a serious breach by the customer.

The customer is responsible for providing complete, accurate and up-to-date information during the booking process.

This includes, where applicable:

• The correct pickup address and destination.
• The correct pickup date and time.
• A valid telephone number and email address.
• The correct number of passengers.
• Accurate luggage information.
• A valid flight number for an airport pickup.
• Any necessary additional stops.
• Any required child seat, booster seat, animal transport or other optional extra.

Taxi Brussels is not responsible for a failed pickup, delay, incorrect journey, missed flight, missed train, missed connection or additional cost caused by inaccurate, incomplete or outdated information supplied by the customer.

The customer must notify Taxi Brussels as soon as possible after discovering an error in a confirmed booking.

The price displayed during the booking process is calculated using the journey and service information provided by the customer.

Unless expressly stated otherwise, payment must be completed online during the booking process. A booking is not confirmed until payment has been successfully processed.

Online payments are processed securely by Stripe. Taxi Brussels does not collect, receive or store customers' complete credit or debit card details.

The confirmed price includes only the journey, vehicle category, stops and extras selected and displayed in the booking summary.

Additional charges may apply where:

• The customer requests a material change after confirmation.
• Additional waiting time is incurred.
• An unbooked stop or detour is requested.
• The passenger or luggage capacity exceeds the booked category.
• An additional service or optional extra is requested.
• Cleaning, repair or damage charges become payable.

Any additional amount must be paid using a payment method accepted by Taxi Brussels.

During the booking process, the customer is shown the available vehicle categories and the relevant passenger and luggage capacities.

The customer is solely responsible for selecting a vehicle category suitable for:

• The total number of passengers.
• The quantity and size of luggage.
• Child seats or booster seats.
• Animals, crates, ski equipment or other special items.

Images of vehicles displayed on the website are illustrative. The exact make, model, colour, registration or configuration is not guaranteed unless expressly confirmed in writing.

Taxi Brussels may replace the booked vehicle with an equivalent or superior-category vehicle where operationally necessary. No additional charge will be imposed where Taxi Brussels provides the upgrade on its own initiative.

A replacement vehicle must nevertheless remain reasonably suitable for the passenger and luggage capacity confirmed in the booking.

Each vehicle category has a maximum passenger and luggage capacity displayed during the booking process.

Luggage must not:

• Exceed the safe capacity of the vehicle.
• Obstruct the chauffeur's view or controls.
• Prevent passengers from using their seats or seat belts.
• Create a danger to the chauffeur, passengers, vehicle or other road users.

Where available, Taxi Brussels may offer a larger vehicle or an additional vehicle. Any resulting price difference or additional charge must be paid by the customer.

If no suitable alternative is available, Taxi Brussels may refuse to carry luggage or passengers exceeding the safe capacity of the booked vehicle. This does not automatically entitle the customer to a refund.

Optional extras may be selected during the booking process. Availability and the applicable price are shown before payment.

An optional extra becomes part of the booking only when it appears in the confirmed booking summary.

Requests made after confirmation are subject to availability and operational feasibility. An additional payment may be required before the requested extra is confirmed.

A baby or child seat supplied by Taxi Brussels may be requested during the booking process for an additional charge of €10.

A booster seat supplied by Taxi Brussels may be requested free of charge.

The customer may also bring and use their own child seat without paying an additional charge.

Child seats and booster seats are subject to availability and must be requested in advance. The customer must provide sufficient information regarding the child's approximate age, size or required seat type.

Where the customer supplies their own seat, the customer is responsible for ensuring that it is suitable for the child, compatible with the vehicle and in a safe condition.

The accompanying adult remains responsible for supervising the child and checking that the child is properly secured before and during the journey.

A customer wishing to travel with a dog must select the relevant option during the booking process.

A charge of €20 applies to a dog, whether the dog travels in a crate or without a crate.

A recognised guide dog accompanying a blind or visually impaired passenger is accepted free of charge.

The customer is responsible for:

• Keeping the animal under proper control.
• Ensuring that the animal does not create a safety risk.
• Providing any legally required documents, equipment or restraint.
• Paying for damage or excessive soiling caused by the animal.

Taxi Brussels may refuse to carry an animal that is dangerous, uncontrolled, incorrectly declared or unsuitable for safe transport in the assigned vehicle.

Additional stops may be entered directly during the booking process. Stops included in the confirmed booking summary are included in the calculated booking price.

A request to add, remove or change a stop after confirmation is subject to operational feasibility and chauffeur availability.

A stop or detour requested after confirmation may result in an additional charge based on the extra distance, time, waiting period or operational impact.

Taxi Brussels may refuse an additional stop where it cannot reasonably be accommodated, would create a safety concern or would materially interfere with another confirmed booking.

Standard road tolls, motorway tolls and normal airport access charges are included in the quoted price unless a separate surcharge is specifically displayed during the booking process.

Special charges displayed as optional extras or route supplements remain payable in addition to the basic journey price.

These may include:

• The France–England Channel crossing fee.
• The specific highway toll supplement for journeys to or from Paris.
• The Øresundsbroen crossing.
• The Storebæltsbroen crossing.
• The Venice Water Taxi service where applicable.

A special route, ferry, bridge, low-emission access fee or other charge not included in the original journey may be charged separately where it results from a change requested after confirmation.

Flight monitoring is available only where the customer provides a valid and accurate flight number.

Where a valid flight number has been provided, Taxi Brussels may monitor the flight's actual arrival information and adjust the airport pickup accordingly.

The customer remains responsible for informing Taxi Brussels of:

• A change of flight number.
• A change of airport or terminal.
• A missed or rebooked flight.
• Any change not shown in the available flight-monitoring information.

Taxi Brussels is not responsible for a failed or delayed pickup caused by an invalid, incomplete or incorrect flight number supplied by the customer.

Flight information supplied by airports, airlines or external tracking providers may occasionally be delayed or inaccurate. Taxi Brussels cannot guarantee the completeness or accuracy of information supplied by those independent sources.

Each booking includes a complimentary waiting period. The applicable period depends on the pickup location.

Each partially used 15-minute period is charged as a complete 15-minute period.

For example, where additional waiting continues for 16 minutes, two started 15-minute periods are chargeable.

The chauffeur may continue waiting for as long as operationally possible, provided that:

• The chauffeur is able and willing to continue waiting.
• Continued waiting does not create a safety or operational problem.
• The customer accepts the applicable additional waiting charges.

Additional waiting charges may be requested before the journey continues or collected using another payment arrangement accepted by Taxi Brussels.

Where the customer cannot be contacted or does not accept the additional waiting charge, Taxi Brussels may treat the booking as a no-show.

A customer may ask Taxi Brussels to modify a confirmed booking. Taxi Brussels will make reasonable efforts to accommodate the requested change free of administrative charge where this is operationally possible.

Free amendment does not mean that a change to the actual service will always be free. A price adjustment may apply where the change affects:

• The pickup or destination.
• The journey distance or duration.
• The pickup date or time.
• The number of passengers or luggage items.
• The vehicle category.
• The number of stops.
• The selected extras or special route charges.

A requested amendment is not confirmed until Taxi Brussels has accepted it and, where applicable, any additional payment has been completed.

Taxi Brussels may refuse a modification that cannot reasonably be accommodated.

A cancellation request must be communicated through an official Taxi Brussels contact method and must contain enough information to identify the booking.

The cancellation time is the time at which Taxi Brussels receives the cancellation request, not the time at which the customer sends or attempts to send it.

A cancellation received less than 24 hours before the scheduled pickup time is non-refundable because the vehicle, chauffeur and operating capacity have already been reserved for the customer.

Approved refunds will be returned through an appropriate payment method. The time required for the refunded amount to appear may depend on Stripe, the customer's bank or payment provider.

This cancellation policy applies without prejudice to any mandatory right that the customer may have under applicable law.

A booking may be treated as a no-show where the passenger:

• Does not attend the agreed pickup location.
• Cannot be contacted using the telephone number supplied.
• Provides an incorrect or inaccessible pickup address.
• Does not meet the chauffeur after the complimentary waiting period.
• Refuses to pay the applicable additional waiting charge.
• Cannot be transported because the passenger or luggage capacity materially exceeds the booked vehicle's limits.

Before treating a booking as a no-show, the chauffeur or Taxi Brussels may make reasonable efforts to contact the customer using the details supplied in the booking.

A no-show is non-refundable.

The customer must be ready at the agreed pickup location at the confirmed pickup time.

The customer must keep the telephone associated with the booking switched on and reasonably accessible around the pickup time.

At airports, railway stations, hotels, venues or other large locations, the chauffeur may use a designated meeting point or communicate specific meeting instructions.

The customer is responsible for checking booking messages, chauffeur details and meeting instructions.

Where access to the requested pickup point is restricted, unsafe or legally prohibited, the chauffeur may use the nearest suitable and lawful pickup location.

Journey durations, arrival times and estimated travel times are estimates only.

Actual journey time may be affected by circumstances including:

• Normal or exceptional traffic congestion.
• Roadworks and road closures.
• Accidents and emergency incidents.
• Weather conditions.
• Police or authority controls.
• Strikes, demonstrations and public events.
• Border, ferry, bridge, port or security procedures.

The customer is responsible for selecting a pickup time that allows a reasonable safety margin before a flight, train, appointment, event or other connection.

Taxi Brussels does not guarantee that a passenger will reach a flight, train, meeting or connection at a particular time where the delay results from circumstances outside its reasonable control or from an insufficient time allowance selected by the customer.

Passengers must behave respectfully and must not endanger or unreasonably disturb:

• The chauffeur.
• Other passengers.
• Other road users.
• The vehicle or its equipment.

Passengers must follow reasonable safety instructions given by the chauffeur and must use seat belts where available and legally required.

Passengers must not:

• Threaten, insult, harass or assault the chauffeur or another person.
• Interfere with the chauffeur or vehicle controls.
• Carry illegal, dangerous or prohibited items.
• Request an unlawful or unsafe manoeuvre.
• Exceed the lawful passenger capacity of the vehicle.

Taxi Brussels or the chauffeur may refuse to begin or continue a journey where passenger conduct creates a safety, legal or operational risk.

Consumption of alcohol before a journey does not automatically prevent a passenger from travelling.

However, Taxi Brussels and the chauffeur reserve the right to refuse transport or end a journey where a passenger is manifestly intoxicated and presents a clear danger to:

• The chauffeur.
• Another passenger.
• The passenger themselves.
• The vehicle.
• Other road users or members of the public.

Transport may also be refused where a passenger behaves aggressively, violently, abusively or uncontrollably.

A refusal caused by the passenger's dangerous conduct does not automatically entitle the customer to a refund.

Customers may not bring or consume food or drinks inside Taxi Brussels vehicles.

The only exception is food or drink supplied or expressly authorised by Taxi Brussels as part of a pre-arranged VIP service prepared for the customer.

Smoking is prohibited in all Taxi Brussels vehicles. This prohibition includes:

• Cigarettes.
• Cigars and pipes.
• Electronic cigarettes.
• Vaping devices.
• Any similar smoking or vapour-producing product.

The chauffeur may refuse to continue the journey if a passenger ignores this prohibition.

The customer is responsible for damage or excessive soiling caused by the customer, any passenger included in the booking, a child, an animal or an item carried during the journey.

This may include:

• Damage to seats, doors, windows, controls or interior trim.
• Burns, stains, scratches, tears or breakages.
• Damage caused by luggage, ski equipment, crates or personal items.
• Excessive animal hair, dirt or odour.
• Cleaning required because prohibited food or drinks were brought into the vehicle.

The €150 charge covers the standard cleaning required after vomiting. Where the incident causes physical damage or exceptional costs exceeding that amount, Taxi Brussels may also claim the reasonable additional cost of specialist cleaning, repair or replacement.

For other damage or excessive soiling, the customer may be charged the reasonable cost of cleaning, repair or replacement.

Taxi Brussels may provide photographs, invoices, quotations or other reasonable evidence supporting a damage or cleaning charge.

Passengers are responsible for checking that they have collected all personal belongings before leaving the vehicle.

Taxi Brussels is not responsible for property left behind in a vehicle or at a pickup or drop-off location.

Where an item is found, Taxi Brussels will make reasonable efforts to identify or contact its owner.

A recovered item may be:

• Collected by the owner at an agreed location.
• Delivered or shipped to the owner.
• Returned through another suitable transport service.

All delivery, transport, shipping, packaging and related return costs are payable by the owner of the item.

Taxi Brussels may require advance payment of the return cost before arranging delivery or shipment.

Taxi Brussels will make reasonable efforts to provide the confirmed service at the agreed time.

However, exact pickup and arrival times cannot be guaranteed where the journey is affected by circumstances outside Taxi Brussels' reasonable control.

Where possible, Taxi Brussels may:

• Inform the customer of a known delay.
• Assign another chauffeur.
• Provide an equivalent or superior replacement vehicle.
• Suggest a reasonable alternative pickup arrangement.

The customer must provide reachable contact details so that important operational information can be communicated.

Taxi Brussels is not responsible for a failure, cancellation, interruption or delay caused by an event outside its reasonable control.

Such events may include:

• Severe weather or natural disasters.
• Exceptional traffic congestion.
• Accidents, fires or emergencies.
• Road, tunnel, bridge, airport, station or border closures.
• Strikes, demonstrations, civil unrest or public disorder.
• Acts or decisions of public authorities.
• War, terrorism or serious security incidents.
• Epidemics, pandemics or public health restrictions.
• Major power, telecommunications, payment or technology failures.
• Unexpected vehicle breakdowns that could not reasonably have been prevented.

Where a force majeure event occurs, Taxi Brussels will make reasonable efforts to limit disruption and, where feasible, arrange an alternative.

Nothing in this section removes any mandatory legal remedy that applies to the customer.

Taxi Brussels is responsible for providing its services with reasonable care and skill.

Subject to applicable law, Taxi Brussels is not responsible for loss, delay or additional cost resulting from:

• Incorrect or incomplete information supplied by the customer.
• The customer's selection of an unsuitable pickup time.
• Excess passengers or luggage.
• A passenger's failure to attend or remain contactable.
• The acts or omissions of an airport, airline, railway operator, ferry company, bridge operator, border authority or other independent third party.
• Circumstances outside Taxi Brussels' reasonable control.
• Personal belongings left in the vehicle.

Taxi Brussels does not exclude liability for death or personal injury caused by negligence, fraud, deliberate misconduct or any other liability that cannot legally be excluded.

Customers should inform Taxi Brussels promptly of any incident or loss so that the circumstances can be investigated.

Taxi Brussels may use a trusted transport partner or independent professional chauffeur where operationally necessary to perform a confirmed booking.

Relevant booking information may be shared with that partner only to the extent reasonably necessary to perform the journey.

The use of a transport partner does not change the confirmed passenger and luggage requirements or the essential service agreed with the customer.

Any partner used to perform the journey must hold the authorisations and insurance required for the service it provides.

A customer who is dissatisfied with a service should contact Taxi Brussels as soon as reasonably possible.

A complaint should include:

• The customer's full name.
• The booking reference.
• The journey date and route.
• A clear description of the issue.
• Any relevant photograph, message, receipt or supporting document.

Taxi Brussels will review the available information and respond within a reasonable period.

Submitting a complaint does not automatically entitle the customer to compensation or a refund.

Taxi Brussels processes personal information for purposes including preparing quotations, confirming bookings, arranging journeys, processing payments and providing customer support.

Further information about the collection, use, sharing, retention and protection of personal information is provided in the Taxi Brussels Privacy Policy.

Customers should not send complete payment card details or card security codes by ordinary email or unsecured message.

Taxi Brussels may update these Terms and Conditions to reflect changes to its services, pricing structure, booking process, operating practices or legal obligations.

The version applicable to a booking is normally the version made available to the customer when the booking was confirmed.

The latest version will be published on this page together with an updated revision date.

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The booking confirmation, these Terms and Conditions and any written amendment accepted by Taxi Brussels form the agreement relating to the booked service.

A failure or delay by Taxi Brussels in exercising a contractual right does not automatically constitute a permanent waiver of that right.

These Terms and Conditions and the services supplied by Taxi Brussels are governed by Belgian law, subject to any mandatory consumer protection rules that may also apply.

The customer and Taxi Brussels should first attempt to resolve any dispute through direct communication.

Where an amicable solution cannot be reached, the dispute may be submitted to the competent court or dispute-resolution body determined in accordance with applicable law.

Nothing in this section deprives a consumer of the protection or jurisdiction rights granted by mandatory law.

Questions concerning a quotation, confirmed booking, amendment, cancellation, refund, additional charge or these Terms and Conditions may be submitted through the official Taxi Brussels contact details.

When contacting Taxi Brussels about an existing booking, please include the booking reference and the name used for the reservation.